1,146
Total matched (365d)
23
Currently open
713
Closed → HSO
📈 Monthly Complaint Volume
Total keyword-matched 311 tickets filed per month · hover dots for exact counts
avg 180/mo → 107/mo 📉 falling
⚠️ What is an HSO Deflection?
“The Service Request submitted has been reviewed and administratively closed out. All reports related to encampments will be sent to the Homeless Strategy Office to ensure prioritization of the issue.”
When a homeless-related 311 report is closed with this note, the ticket exits the standard 311 system and is routed to the Homeless Strategy Office — a separate department with no public-facing ticket tracking. 62% of matched tickets in the last year were closed this way.